Frequently asked questions
Pick your service below, answers tailored to real estate listings or business media.
Services & packages8
HDR and flambient photography, FAA-licensed drone (photo + video), property video and social reels, Zillow virtual tours and Matterport 3D tours, floor plans (2D and 3D), virtual staging, virtual twilight, single-page property websites, and luxury listing media. Sky replacement and lawn enhancement are included on every exterior.
Booking3
We accommodate last-minute and same-day requests when we can, but a few days ahead is best to secure your preferred time, especially in busy seasons. Book online for residential real estate, or call/text (848) 444-1366.
Shoot day4
Finish all cleaning and staging before arrival: clear counters, turn ON every light, turn OFF ceiling fans, make beds, hide personal items and pet items, remove vehicles from the driveway, and tidy the yard. Download our Home Prep Checklist for a room-by-room guide.
Delivery & edits3
Photos, video, tours, and staging are typically delivered within 24 hours. Floor plans can take up to 36 hours. Express same-day delivery is available for photos only (+$75); video and tours can't be same-day.
Policies & payment3
With 24+ hours notice, no charge and we reschedule at your convenience. With less than 24 hours or no notice, a $50 fee applies. If the photographer is already on-site or en route, a $50 fee plus any travel fee applies.
Still have questions?
Call, text, or email, we’re fast to respond and happy to answer anything.